Refund and Cancellation Policy
At Foooit, we strive to ensure customer satisfaction with every purchase. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for products purchased from https://www.foooit.com.
1. Refund Policy
Eligibility for Refunds
Refunds are applicable only under the following conditions:
- The product delivered is defective or damaged.
- The product received is incorrect or does not match the description provided on our website.
- The product is returned in its original packaging and condition within the specified return period (see Section 3).
Non-Refundable Items
Refunds are not applicable for:
- Products damaged due to misuse, neglect, or improper handling.
- Products that have been used, altered, or tampered with.
- Products purchased during special promotions, sales, or discounts (unless defective or damaged).
Refund Process
- To request a refund, contact our support team at [email protected] with your order details and reason for the request.
- Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
2. Cancellation Policy
Order Cancellation by Customer
- Orders can be canceled before they are dispatched. To cancel your order, email us at [email protected] with your order ID.
- Once an order is dispatched, it cannot be canceled. You may, however, initiate a return or refund request after receiving the product.
Order Cancellation by Foooit
We reserve the right to cancel an order under the following circumstances:
- If the product is out of stock or discontinued.
- If there is a pricing or typographical error on the website.
- If the order is flagged as suspicious or fraudulent.
In such cases, the customer will be notified promptly, and a full refund will be issued.
3. Return Policy
Return Conditions
Products eligible for return must be:
- In their original packaging with all tags and accessories intact.
- Returned within 10 days of delivery.
Return Conditions
- To initiate a return, contact us at [email protected] with your order details and reason for return.
- Upon approval, you will be provided with the return shipping details. Customers are responsible for the return shipping costs unless the product is defective or incorrect.
- Once the returned product is received and inspected, we will process your refund or replacement.
4. Exceptions and Special Cases
- Delayed Refunds: If you have not received a refund within the stipulated time frame, please contact your bank or payment provider.
- Damaged or Missing Items: If your order arrives damaged or incomplete, report the issue to us within 48 hours of delivery for assistance.
5. Contact Us
If you have any questions or need assistance regarding refunds and cancellations, please contact us at:
Address:
-
Tarika Impex Pvt. Ltd.
12/2 Second Floor
Old Sher Shah Suri Road
Sector 36, Faridabad-121003
Haryana, India - [email protected]